FAQ

Account management and security

How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,581
What is sub-account?
Published on Aug 22, 2023Updated on Jan 26, 20261,786
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jan 15, 202623,176
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025446
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025874
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Jan 27, 2026395
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Jan 23, 2026347
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 25, 2026454
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025375
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025579
How do I change my login password?
Published on Aug 22, 2023Updated on Jan 21, 202619,291
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20256,603
I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,536
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jan 8, 202612,142
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,183

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