What should I do if I make a mistake during a withdrawal?

If you realize there was an error after completing the on-chain withdrawal process on OKX, you can refer to the following guidance.

Scenario 1: Withdrawn to the wrong address

1. If you know the owner of the wrong address: Contact the address owner directly and try to recover your assets through negotiation.

Blockchain addresses are anonymous. You can only see transaction records and cannot obtain personal information through an address. If needed, you can contact the recipient or their exchange for verification.

2. If the wrong address belongs to an exchange or wallet: Log in to that platform and contact their customer support for assistance.

Scenario 2: Selected the wrong network

1. When withdrawing to an exchange: If you entered the correct address but selected the wrong network (for example, withdrawing USDT and choosing Ethereum for withdrawal while the deposit network is Tron), you will need to contact the receiving platform’s customer support for help.

2. When withdrawing to a third-party wallet: If you entered the correct address but chose the wrong network (for example, choosing Ethereum for withdrawal but accidentally selecting Tron), you can check: What should I do if I mistakenly withdraw crypto via the wrong network?

Scenario 3: Forgot to fill in the remark (Tag/Memo)

Contact the recipient platform’s customer support and provide your OKX withdrawal transaction ID (TxID) and other relevant information as requested.

Summary

Once an on-chain withdrawal on OKX is completed, it enters the blockchain queue and cannot be canceled. Because on-chain withdrawals are irreversible, OKX’s ability to assist is limited. Most recovery will depend on communicating with the recipient or their platform.

Due to blockchain anonymity, if an error occurs, your assets may not be recoverable.

Preventive advice:
Before initiating a withdrawal, please verify all information:

• Withdrawal address

• Withdrawal network (ensure deposit and withdrawal networks match and are supported by both platforms)

• Any required tag/memo

Careful verification can help prevent errors and potential loss of assets.