How do I change my phone number?
Self-service tool
For quick access, click the button below:
I can log in to my account
On the app
Open your OKX app and select Menu
Open Menu page
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field
Note: it's mandatory to link both your phone number and email during the authentication setup.We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field
Note: it's mandatory to link both your phone number and email during the authentication setup.
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.
Enter the two-factor authentication (2FA) code to continue
You'll receive an email/SMS confirmation upon successfully changing your phone number
On the web
Go to Profile and select Security
Select Manage phone number under the Authentication methods section
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field
Note: it's mandatory to link both your phone number and email during the authentication setup.We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.
Note: select Unable to verify if you can't complete the verificationEnter the two-factor authentication (2FA) code to continue
You'll receive an email/SMS confirmation upon successfully changing your phone number
I can't log in to my account
You can unlink your phone number on the 2-step verification page, or contact customer support to reset your phone number. You can learn more about how it works here.
Note:
You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number
You can change or reset your phone number, but you can't remove it.