How do I schedule a video call with customer support?

If you're required to have a video call session with our customer support team, you'll see a notification banner after logging into your account. Follow the steps below to schedule your video call:

1. Log in to your account and click the banner at the top of the page.

   

   Example of the notification shown on your app

2. Select Get Started to begin the scheduling process

   

   Get started to schedule a video call

3. Provide 2 available time slots that work for you and Next

   

   Provide 2 available time slots

4. You'll see a confirmation page once your call has been successfully scheduled.

Learn more about How to join a video call with customer support?